Why do we need your Cell number?
(area code)
Recurring Billing
Services plans are offered in Subscriptions of 30 days (recurring). Pre-paid plans are not refundable. The initial subscription begins on the date that you purchase the services (“Subscription Order Date”). All Subscription plans renew automatically for successive terms of the same length without further action by or notice to you unless you notify Volli of non-renewal at least two (2) days before the end of the then current term by submitting a NetLines Support Ticket to billing@netlines.com. You will be billed at the time of purchase for additional services and notified by email about the addition of services. Additional services will bill at the same recurring date as the main subscription account. Number extensions will be charged immediately upon activation for the pro-rated amount for the current billing period. They will then be charged the full price on the primary line billing date.
Out of Network, International Calling and SMS Charges
Calls or texts to numbers not using the Service (an “Out of Network” call), require the use of prepaid minutes included in your plan or purchased via the NetLines App. NetLines provides limited international calling using prepaid minutes included in your plan or purchased via the NetLines App. To check if a number outside the US or Canada can be called via the NetLines App, please contact customer service. SMS messages to numbers outside the U.S. and Canada are not allowed.
Pre-Paid Subscription Plans are Non-Refundable
The Subscription Plans are payable in advance and are non-refundable. These Plans are recurring and the Subscription fee for the next term will be charged to you credit card or debit card immediately following the expiration of the prior pre-paid period unless you terminate your account as identified in Section 9: Termination or Suspension of Account. Termination notice will not affect charges submitted before Volli could reasonably act on such notice.
No Refunds for Charges Pre- Authorized Against Your Credit or Debit Card
All Subscription Plans are recurring. Charges to your credit card or debit card immediately following the expiration of the prior pre-paid period will occur without further authorization from you. You must notify Customer Support of your desire to terminate prior to the end of the pre-paid period by providing e-mail notice to billing@netlines.com or calling (844) 466-3854 in order to terminate your account and cease further recurring charges.
No Refunds for Plan Changes
Volli does not offer refunds for any services ordered but changed at any point within the current billing cycle. Should you decide to downgrade to a lower cost plan, Volli will not refund the difference in cost between the two Subscriptions. It is your sole responsibility to contact Volli before the start of the next billing cycle to change or modify any services, subscriptions, or accounts.
No Refunds for Non-Use
Volli does not offer refunds for any Services ordered but not used. It is your sole responsibility to cancel any Services, Subscriptions, or accounts as identified in Section 9: Termination or Suspension of Account.
No Refunds for Interruption of Service
Volli does not offer any refunds for any interruption of the Service.
Messaging
Service messaging shall include but is not limited to Short Message Service (SMS) and texting service messaging (including messaging between two or more Service users), web messaging via widget or any combination. Service plans provide unlimited messaging to other Services numbers. Service plans with no stated messaging limits, or those that claim “unlimited messaging” are virtually unlimited, based on typical use per month as determined by Volli. In order to prevent misuse of the Service beyond its intended and customary use (e.g., bulk messaging or “spamming”), Volli reserves the right to suspend messaging capabilities of any account it identifies as Service misuse and/or suspend and/or cancel the account with no prior notification or warning. Volli reserves the right to remove from Service any unique name associated with the Volli widget and/or the widget URL that Volli identifies as inappropriate, offensive or potentially misleading or fraudulent.
Unlimited Calling Charges (Biz Unlimited plan only)
The service provides unlimited calling to other NetLine’s users. Calls to United States and Canada local or toll-free numbers outside the Volli network are charged as set forth at www.netlines.com virtually unlimited based on typical use per month as determined by Volli. For the purpose of this agreement, “unlimited calling” is defined as what the vast majority of customers will utilize in any given month. In order to prevent misuse of the Service beyond its intended and customary use (e.g., trunking or re-sale of the Service), calls in excess of the number of minutes per month associated with the given plan will be charged a per minute overage fee, calculated in 1–minute increments; rounded up to the next minute.
Number Changes
Number change requests may be subject to a one-time fee for this service, billed to the credit card and/or debit card you have on file.
Pre-Authorization Charges
All Subscription Plans are recurring. Charges to your credit card or debit card immediately following the expiration of the prior pre-paid period will occur without further authorization from you. You must notify Customer Support of your desire to terminate prior to the end of the pre-paid period by providing e-mail notice to billing@netlines.com or calling (844) 466-3854 in order to terminate your account and cease further recurring charges.
Fees for Toll-Free, Vanity, and Fax Numbers
Local Number Ports: Number transfers (Local Number Porting) over the “Free Number Transfer”, if offered, are charged at $5.00 per port.
Billing Disputes
If you wish to dispute any Volli charge on your account, you must notify us within 14 days after you receive your statement from your bank or credit card issuer. If you do not dispute the charges within 14 days, you waive any right to contest the charges. Contact us a by providing e-mail notice to billing@netlines.com or calling (844) 466-3854.
Fraudulent Charges
If you believe your financial information is being stolen, fraudulently used, or otherwise being used in an unauthorized or unwanted manner you must contact Volli immediately via email to billing@netlines.com or calling (844) 466-3854. When you notify Volli of suspected fraudulent use, you will be asked to provide the credit card number in question and verification of your billing address. Until you notify us, you will be liable for all use of our Service using information stolen from you and any stolen, fraudulent, or unauthorized use of our Service.
Connection Requirement
Use of the Service requires a high-speed broadband connection, a wireless Internet access point, cellular voice or cellular data connection (e.g. 3G, 4G, etc.) for use, which we do not provide. Events beyond our control may affect our service, such as power outages, fluctuations in the Internet, your underlying ISP, broadband service, cellular data provider, maintenance, or acts of God. We will act in good faith to minimize disruptions to your use of and access to our Service.
No 0+ or Operator Assisted Calling; No x11 Calling. The Service does not support 0+ or operator assisted calling, including, without limitation, collect calls, third party billing calls, 900, or calling card calls. Volli service does not support 911, 311, 511, and other x11 services in any service area. Certain Broadband, Cable Modem, or Other Services. Some providers of broadband service may supply modems that prevent or disable the transmission of communications using our service. We do not warrant that our Service will be compatible with all broadband services and expressly disclaim any express or implied warranties regarding the compatibility of our Service with any particular broadband service.
Use of Services or Application by Customers Outside the United States and Canada
Volli allows you to use our service to call foreign countries from within the United States and Canada and to use our service as you travel within the United States and Canada. This Service is offered only to residents of the United States and Canada. Volli does not allow Subscriptions for IP or physical address(es) outside the United States and Canada.
No Transfer of Service
You are the sole account holder for the Service for all purposes and are solely responsible for all charges incurred on the account, regardless of changes to the account, including billing information. You may not resell or transfer any features of your Service without prior written approval from Volli. Attempted assignments of Service or accounts through changes in account and billing information will not relieve you of liability and responsibility for use of the Service or additional features, or for charges on the account unless we actively failed to facilitate the assignment as evidenced in our records. Attempted assignments of accounts without our written consent through changes you make in your account and billing information will not relieve you of liability and responsibility in the account. You may choose to authorize others to access your account via the customer portal and/or billing portal.
No Resale of Services
Your right to use Services and extra features is personal to you. You hereby agree to not resell the use of the Services.
Management Via the Internet: Volli will provide you with an Internet website address where, after login, you can manage your Service, view calls, receive support, and manage your basic account information. Although many functions of your Service may be configured using your cellular phone application, some functionality is controlled only through the website interface. You must have Internet access to use our Service. It will be your responsibility to manage all configuration requirements. Logging into the website requires a common, and current Internet browser (e.g. Mozilla Firefox, Safari, Google Chrome, or Internet Explorer) with cookies enabled. Anyone for whom you give access to your management website, through your login information, shall be authorized by you to make any and all changes to your Service, account Subscription and Number.
Inbound Porting Policy
You must keep your previous service active in order to port your number to NetLines. You must check to see if your number can be ported into the Service. You can do this by filling out a port request form in your customer portal at netlines.secureto.us, by submitting a request to porting@netlines.com or by calling (844) 466-3854. A port request provides Volli the authorization to determine if your telephone number can be ported into our Service. Some numbers cannot be ported and, therefore, are not be available with Service.
If your number can be ported, you will be directed to fill out an online Letter of Authorization (“LOA”) and submit proof of ownership of the specific number. If you do not fill out the information in the port request and LOA completely, your porting request will be delayed. Most service providers allow digital signatures for port requests; however, some service providers require a handwritten signature to port your number. If your previous provider requires a handwritten signature, Volli will notify you of this requirement and you will be required to fax or email us a signed copy of your Letter of Authorization (LOA). To initiate a port request the following information must be provided. A bill and LOA to verify your customer and account information including: (i) the number(s) you are asking the port, (ii) your name, (iii) your address, including both the billing and service address. Volli reserves the right to charge a fee associated with inbound number porting.
Porting Charges
Toll–Free Number Porting may incur a one-time fee for this service, billed to the credit and/or debit card that you have on file. Volli will request written or electronic authorization before charging you for this service.
Vanity Number Porting
Vanity Number Porting may incur a one-time fee for this service, billed to the credit and/or debit card that you have on file. Volli will request written or electronic authorization before charging you for this service.
Outbound Porting Policy
You must provide notice and confirmation to Volli if you wish to cancel your Service. Upon confirmation, Volli will no longer bill you for any Subscription or Plan. You will continue to be billed if you port your number but do not cancel your Service.
Your Subscription must be active in order for you to port your Number to a new provider. Volli cannot guarantee that your Service number will be available for porting after cancellation of your Subscription. You should not close your account until you receive confirmation from us that your Number has been successfully ported. Porting numbers for sale is prohibited. If you port a Number or Numbers for the purpose of resale, Volli reserves the right to charge you a one-time fee for the cost of the Number, your account will be deleted, and you will be blacklisted from our Service in the future.
Limit On Total Liability
Volli’s total liability under this agreement will not exceed the service charges for the affected time period. Volli will not be responsible for third party fees or charges, including but not limited to, banking fees, overdraft fees, cellular phone charges, and/or similar charges.
No Third Party Beneficiaries
If you are not a party to this agreement, you do not have any remedy, claim, liability, reimbursement, or cause of action. This agreement does not create any third party beneficiary rights.
Survival
The provisions of this agreement that by their sense and context are intended to survive the termination or expiration of this agreement shall survive.
Severability
If any part of this agreement is legally declared invalid or unenforceable, all other parts of this agreement will remain valid and enforceable. This invalidity or non-enforceability will not invalidate or render unenforceable any other portion of this agreement.
No Waiver of Rights
Volli’s failure to exercise or enforce any right or provision of this agreement will not constitute a waiver of the right or provision. Volli reserves all of its rights at law and equity to proceed against anyone who uses its services, software, or applications illegally or improperly.
Entire Agreement
This agreement, including any future modifications to its terms, and the rates for services found on our website constitute the entire agreement between you and Volli. It also supersedes all prior or contemporaneous statements, understandings, writings, commitments, or representations concerning its subject matter.
Adjudication
You agree that any disputes between you and Volli arising from any aspect of the Service shall be adjudicated in the state and federal courts of the State of Ohio, U.S.A. Venue for all claims and disputes between you and Volli shall be the Franklin County, State of Ohio. You hereby consent to venue and personal jurisdiction in such courts with respect to such claims or disputes and irrevocably waive any right that such party may have to assert that such forum is not convenient or that any such court lacks jurisdiction.
Adjudication Fees and Costs
You are responsible for all costs that you incur in trial, including, but not limited to, attorneys or expert witness fees. If the trial is decided in Volli’s favor, you shall pay for all reasonable attorneys’ fees and trial costs for Volli. If the party elects to appeal an award, the prevailing party in the appeal shall be entitled to recover all reasonable attorneys’ fees incurred in that appeal. Notwithstanding anything to the contrary in this adjudication agreement provision, Volli shall pay all fees and costs required by law.
Arbitration
Arbitrator and Arbitral Rules
Notwithstanding the adjudication requirement above, for any dispute involving $1000 or less, the party requesting relief may choose to resolve the dispute through binding, non–appearance–based arbitration (i.e., arbitration conducted online, through written filings, and/or via teleconference). Such arbitration shall be conducted by the American Arbitration Association (“AAA”). The AAA can be contacted by telephone at (800) 778-7879, by email at websitemail@adr.org, or by mail at 1633 Broadway, 10th Floor, New York, New York 10019. The arbitration shall be governed by the AAA’s Commercial Dispute Resolution Procedures and Supplementary Procedures for Consumer Related Disputes (collectively, “AAA Rules”), as modified by this agreement. The AAA rules are available at http://www.adr.org or by calling the AAA at (800) 778-7879.
Arbitration Fees and Costs
You are responsible for all costs that you incur in arbitration, including, but not limited to, attorneys or expert witness fees. If the arbitration is decided in Volli’s favor, you shall pay for all reasonable attorneys’ fees and trial costs for Volli. If the party elects to appeal an award, the prevailing party in the appeal shall be entitled to recover all reasonable attorneys’ fees incurred in that appeal. Notwithstanding anything to the contrary in this adjudication agreement provision, Volli shall pay all fees and costs required by law.
Waiver of Jury Trial
You and Volli agree that, by entering into this adjudication agreement, that you and Volli are waiving the right to a trial by jury for amounts less than $10,000.
Statute of Limitations
You must contact us within one (1) year of the date of the occurrence of the event or facts giving rise to a dispute or you waive the right to pursue a claim based upon such event, facts, or dispute.
Welcome to netlines.com (the “Site”). We understand that privacy online is important to users of our Site, especially when conducting business. This statement governs our privacy policies with respect to those users of the Site (“Visitors”) who visit without transacting business and Visitors who register and enroll for either business or residential gas and/or electric service on the Site and make use of the various services offered by netlines.com (collectively, “Services”) (“Customers”).
“Personally Identifiable Information” refers to any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains, including, but not limited to, name, address, phone number, fax number, email address, and utility accounts number(s). Personally Identifiable Information does not include information that is collected anonymously (that is, without identification of the individual user) or demographic information not connected to an identified individual.
We use Personally Identifiable Information to customize the Site and to make appropriate service offerings. We may email Visitors and Customers about product opportunities on the Site or information related to the subject matter of the Site. We may also use Personally Identifiable Information to contact Visitors and Customers in response to specific inquiries, or to provide requested information.
We may share aggregated information about our Visitors, including the demographics of our Visitors and Customers, with our affiliated agencies and third party vendors. We also offer the opportunity to “opt out” of receiving information or being contacted by us or by any agency acting on our behalf.
Personally Identifiable Information collected by netlines.com is securely stored and is not accessible to third parties or employees of netlines.com except for use as indicated above. Thank You!
Visitors and Customers may opt out of receiving unsolicited information from or being contacted by us and/or our vendors and affiliated agencies by responding to emails as instructed, or by contacting us at info@netlines.com
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We will disclose Personally Identifiable Information in order to comply with a court order or subpoena or a request from a law enforcement agency to release information. We will also disclose Personally Identifiable Information when reasonably necessary to protect the safety of our Visitors and Customers.
All of our employees are familiar with our security policy and practices. The Personally Identifiable Information of our Visitors and Customers is only accessible to a limited number of qualified employees who are given a password in order to gain access to the information. We audit our security systems and processes on a regular basis. Sensitive information, such as account numbers are protected by encryption protocols, in place to protect information sent over the Internet. While we take commercially reasonable measures to maintain a secure site, electronic communications and databases are subject to errors, tampering and break-ins, and we cannot guarantee or warrant that such events will not take place and we will not be liable to Visitors or Customers for any such occurrences.
Visitors and Customers may contact us to update Personally Identifiable Information about them or to correct any inaccuracies by emailing us at: info@netlines.com or by writing to us at: NetLines, 790 Windmiller Dr., Pickerington, Ohio 43147.
We provide Visitors with a mechanism to delete/deactivate Personally Identifiable Information from the Site’s database by contacting us at info@netlines.com. However, because of backups and records of deletions, it may be impossible to delete a Visitor’s entry without retaining some residual information.
We will let our Visitors and Customers know about changes to our privacy policy by posting such changes on the Site. However, if we are changing our privacy policy in a manner that might cause disclosure of Personally Identifiable Information that a Visitor or Customer has previously requested not be disclosed, we will contact such Visitor or Customer to allow such Visitor or Customer to prevent such disclosure.
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